Frequently Asked
Questions

Yes, Bluefields Bay Villas are only offered on this basis because of its location and lack of accessibility to provisioning/restaurants. Also please realize this is a “Villa Resort”, and thus there are lots of amenities in the all-inclusive package — such as use of snorkeling gear and sea kayaks and staffed seaside sitting areas and tennis court, complimentary laundry services and easy access to spa services offered on-site (charges apply).

Food and beverage are included for children. For younger children, we include (upon request) nanny coverage on a 9-hour daily shift that can be adjusted to your needs. If you would also like a sleepover nanny or additional daytime coverage for your child, this can be arranged at an extra charge. Our manager will meet with you upon arrival to plan what will work best for you and your children in terms of childcare. There are additionally various activities that children can take advantage of onsite, included in the rates.

Montego Bay Airport (code: MBJ) which is in Jamaica’s second largest city and this is the main tourist destination on the North Coast. There is another airport in the capital, Kingston, but that is 3+ hours from Bluefields and we only provide transfers from Montego Bay Airport.

Since some excursions can be weather-dependent such as deep-sea fishing and visits to YS Falls. Therefore, we suggest that you schedule excursions upon arrival once you meet with our manager who will verify the best timing for your plans.

We require renters to pay an additional 15% of the rental sum of which 13% is to be given to staff who work during their visit. This covers villa staff as well as persons who help with provisioning or provide services for all visitors (juicing oranges, making Jerk Chicken, taking guests on nature walks, monitoring seafront sitting areas). However, as renters frequently tip 15% or 20% at home and so often appreciate our staff, they sometimes wish to give additional funds. Please give extra funds directly to our manager or to your headman with a list of exactly how it should be shared. It will be distributed exactly as you specify – along with your thanks!! We do request that you honor our company policy of not giving money directly to the staff.

The average temperature in Bluefields is 82F (27.7C), and the temperature variation is only 10 degrees year-round. There are always lovely sea breezes and the villas are designed with those in mind. In terms of rainfall, November through April are the driest months of the year. If there is rainfall, it is typically going to be afternoon showers which pass with the sun often returning afterwards.

Yes. Every bedroom has air conditioning, across all of the villas and the suites.

Yes, Bluefields Bay Villas is safe and secure. Each villa has 24-hour security and is individually gated. We believe in sustaining the local community and employ 90 Jamaican staff. With this in mind, the entire community becomes heavily invested in making sure that our visitors remain happy and healthy.

The network names is “bluefields” and requires no password. On the island, there can be issues that come up to occasionally interrupt service. Please inform your headman immediately if you have an issue so that we can get it resolved quickly.

Our cancellation terms depend on when you travel — and in every case, if you tell us you need to cancel, we will try to resell your dates.

Thanksgiving week through May 30: all reservations are final.

June 1 through the week before Thanksgiving: you may reschedule for any reason with 30 days’ written notice, and the full value of your booking applies to a future stay taken within 12 months. Within 30 days of arrival the booking is forfeit — the exception is a named storm directly impacting Jamaica, covered in our hurricane policy below.

At any time of year: if you tell us you wish to cancel, we will relist your dates. If they are rebooked, we process a refund less a $500 processing fee.

Rescheduling credit applies to equivalent or lower-tier dates; moving into a peak period may require paying the difference in rate. Credit is single-use, non-transferable outside the booking party, and cannot be combined with other offers.

If you have concerns about being able to travel, we recommend considering travel insurance, which can cover your airfare as well as the cost of the villa.

A named storm directly impacting Jamaica is the exception to the forfeit terms in our cancellation policy above. Where one occurs, the full value of your booking applies to a future stay taken within 12 months of your original arrival date.

Airfare is not covered, so travel insurance is worth considering during hurricane season. Several airlines serving the Caribbean have their own storm policies, many of them similar to ours.